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Terms of Service

Last Updated: November 6, 2024

1. Acceptance of Terms

By accessing or using Chatflow Studio's website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. Description of Services

Chatflow Studio provides AI-powered automation solutions for customer communications, including but not limited to:

• AI chatbot development and deployment
• Multi-channel communication automation (WhatsApp, Instagram, Messenger, web forms)
• CRM integration and lead qualification
• Custom AI agent training and configuration
• Ongoing support and optimization

3. Eligibility

You must be at least 18 years old and have the authority to enter into these Terms on behalf of yourself or your organization. By using our Services, you represent and warrant that you meet these requirements.

4. Account Registration and Security

• You may be required to create an account to access certain Services
• You are responsible for maintaining the confidentiality of your account credentials
• You agree to provide accurate, current, and complete information during registration
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized access or security breach

5. Use of Services

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Transmit any harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Services or servers
• Use the Services for any fraudulent or malicious purposes
• Reverse engineer, decompile, or disassemble any aspect of our Services

6. Service Availability and Modifications

We strive to provide reliable and uninterrupted Services, but we do not guarantee that our Services will be available at all times or error-free. We reserve the right to:

• Modify, suspend, or discontinue any aspect of the Services at any time
• Impose limits on certain features or restrict access to parts of the Services
• Update these Terms from time to time with notice to users

7. Fees and Payment

• Certain Services may require payment of fees as agreed upon in your service agreement
• All fees are non-refundable unless otherwise specified in writing
• You agree to pay all applicable fees and charges in accordance with the billing terms
• We reserve the right to change our fees upon reasonable notice
• Failure to pay fees may result in suspension or termination of Services

8. Intellectual Property Rights

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, software, and AI models, are owned by Chatflow Studio or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Services for your internal business purposes only.

9. User Content and Data

• You retain ownership of any content or data you provide to our Services ("User Content")
• By providing User Content, you grant us a license to use, process, and store such content to provide the Services
• You represent and warrant that you have all necessary rights to provide User Content
• We are not responsible for the accuracy, legality, or quality of User Content

10. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. We implement industry-standard security measures, including AES-256-GCM encryption, to protect your data.

11. Third-Party Services and Integrations

Our Services may integrate with third-party platforms (e.g., WhatsApp, Instagram, Messenger, Salesforce, HubSpot, Notion). Your use of these third-party services is subject to their respective terms and conditions. We are not responsible for any third-party services or their availability.

12. Disclaimers and Limitation of Liability

Disclaimer: THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHATFLOW STUDIO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless Chatflow Studio and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the Services or violation of these Terms.

14. Termination

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination:

• Your right to use the Services will immediately cease
• We may delete your account and data in accordance with our data retention policies
• Sections of these Terms that by their nature should survive termination shall survive

15. Dispute Resolution and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Chatflow Studio operates, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration, except that either party may seek injunctive relief in court for intellectual property or confidentiality matters.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes acceptance of the modified Terms.

17. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement between you and Chatflow Studio regarding the Services
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect
• Waiver: No waiver of any term shall be deemed a further or continuing waiver of such term or any other term
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms without restriction

18. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Chatflow Studio
Email: contact@chatflowstudio.co

By using Chatflow Studio's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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