Privacy Policy

Last Updated: November 6, 2024

1. Introduction

Welcome to Chatflow Studio ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

Contact Information: Name, email address, phone number, and company name
Business Information: Business type, industry, and communication needs
Technical Data: IP address, browser type, device information, and usage data
Marketing Data: UTM parameters, campaign sources, and preferences

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our AI automation services
Communicate with you about our services, including responding to inquiries
Send marketing communications (with your consent)
Analyze usage patterns and optimize our website performance
Comply with legal obligations and protect against fraud

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

AES-256-GCM encryption for sensitive data
Secure data transmission using SSL/TLS protocols
Regular security assessments and updates
Access controls and authentication measures

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who assist in our operations (e.g., email services, CRM platforms)
Legal Requirements: When required by law or to protect our legal rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Your Rights (GDPR Compliance)

If you are in the European Economic Area (EEA), you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze website traffic, personalize content, and improve user experience. You can control cookies through your browser settings.

8. Third-Party Services

Our website may contain links to third-party services (e.g., WhatsApp, Instagram, Messenger). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Chatflow Studio
Email: contact@chatflowstudio.co